Shipping And Delivery Policy

Shipping Destinations

We currently ship to Domestic (within India).

If you are unsure whether we ship to your area, please contact our support team at [email protected].

Processing Time

• Orders are processed within 1–3 business days after prescription verification (if applicable) and payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Prescription-based products require valid prescriptions before dispatch.

Delivery Times

Estimated Delivery Time within 1-7 business days.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

Shipping Fees

Shipping costs are calculated at checkout and depend on:

• Order value
• Delivery location
• Weight and size of the package

Order Tracking

Once your order has shipped, you will receive a confirmation SMS or WhatsApp message with tracking details. You can monitor your package’s status through the carrier’s tracking system.

Prescription Requirements

For regulated or prescription-only medicines:

• A valid prescription must be uploaded or verified before dispatch.
• Orders without valid prescriptions will be placed on hold until verification is completed.

Delivery Issues

If you encounter:

• Late or delayed delivery
• Wrong or incomplete order
• Damaged or tampered package

Please contact us within 48 hours of receiving the package at [[email protected] or +91 8078280782]. We will investigate and resolve the issue promptly, including resending or refunding where appropriate.